Support is essential to getting your business where it wants to go, and we regard ourselves to be the gold standard in terms of customer service. Rest assured, if you have a problem, you will be able to contact us and we will be able to resolve it promptly.
Support is our strength, according to our customers. We will assist you as much as possible in resuming trade as soon as feasible.
We can remotely access all machines on your network, saving you time and money by eliminating the need for onsite visits.
We can instantly access your system over the internet using our Remote Access Support Service if you provide us with your password. It permits us to show you how to use features, provide remote training, verify your system's settings, and make any necessary adjustments or updates.
You will need a broadband internet connection at your site that is connected to your EPOS System in order to use our Remote Access Support Service. If you don't have access to the internet on a regular basis, you can connect your smart phones with the epos system for sharing internet (USB Tethering, I-tunes).
Click on the below link to download Team viewer for remote support.
Launch Remote Support (Click here)
Please contact us with your ID and password once you've launched the Team Viewer programme. We'll be able to log into your system after that.
Weekends and holidays - We are available 362 days a year to take your call. We are completely closed on New Year's Eve, Christmas Day, and Boxing Day.
Training - There is a lot to learn during the first few training sessions, and we don't expect you to remember everything. If you need help remembering how to do something, just give us a call; it's included in the support contract.
Free Upgrades - All new software updates will be included in the monthly support contract. As a result, every improvement to the system benefits everyone.
Remote assistance - Simply launch team viewer from your desktop, and we will be there to assist you.
Video Training - Simply go to the desktop and watch our software training videos.
Training manuals - Simply go to the desktop and view our software's training manuals.
Charges - Because our support charges are based on the number of Tills and Back-Office licences you have, everyone pays the same pro rata rates.
To request a Return, please fill out this form and a member of our staff will contact you as soon as possible.
You will be given an RMA number once our support team has received your completed form and confirmed your request. We'll also keep you updated on the status of your product and the expected return time.
Please fill out a separate form for each item that needs to be returned.
Please login to your account to fill out the support request form. If you do not have an account, please sign up. (Click here)