Privacy Policy

1. Introduction

QEPOS Solution Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our custom software solutions, engage with our IT and cloud consulting services, or utilize our EPOS hardware/software ecosystems.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: First name, last name, username or similar identifiers, title, and company name.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or our EPOS systems.
• Usage Data: Information about how you use our website, IT services, and hardware products.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide, operate, and maintain our IT services, custom applications, and EPOS hardware.
• To manage our relationship with you, including processing orders, invoicing, and providing technical support.
• To improve, personalize, and expand our services, analyzing how you use our systems to optimize enterprise integrations.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates, and for marketing and promotional purposes.

4. Data Sharing & Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, cloud hosting (e.g., AWS, Azure) or servicing you, so long as those parties agree to keep this information strictly confidential and compliant with UK data protection laws.

5. Data Security

We have implemented rigorous, enterprise-grade security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a strict duty of confidentiality.

6. Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have rights regarding your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.